Application not staying on virtual desktop

nobby · Member

Application not staying on virtual desktop

R2D2 · R2d2 Software

I effectively changed the show/hide process, so I will have a look; I probably missed something.

Can you however give me a few more information; I downloaded the Who software (whosin-2006-03a), but I cannot reproduce your problem (either with the Admin component or the User component). These applications look like standard Windows application, with a single window; do you have the pin in the caption? Do you have the VDT option in the system menu?

Is there another application that I can download and that has the same problem?

What is your OS and SP? When did you download VDT 2.71?

-- Edited by R2D2 at 01:44, 2006-04-05

nobby · Member

Thanks for the prompt reply.

The other bit of software I had problem with is not downloadable, it is a document management system (dataworks).

The revision of who's in may be relevant as the one we are using is quite old. Whoisin2000, build date 20010623.

As you can appreciate, I have reloaded the previous version and can't confirm this, but I believe that Firefox 1.5.0.1 was doing the same thing, not 100% sure.

Cheers

Nobby

R2D2 · R2d2 Software

Well, I'm puzzled. I downloaded Firefox and once again I cannot reproduce the problem. Do you agree with making some tests using a debug version? This debug version will produce a debug file that will give me more information...

nobby · Member

Sure.

Give me a URL and I'll download and install.

Also, I am running 2 monitors on my laptop (the laptop panel and an external monitor) on a docking station. When I first upgraded to 2.71 (in docked mode), all worked well. It is only when used the laptop ain un-docked mode and ran on single monitor that the problems began. They did not disappear after re-docking.

I tried the same scenario with 2.70.6 without any problems docked or undocked.

In reply to your previous question:

Windows XP Pro sp2, all latest patches. I downloaded 2.71 on 3rd April.

Cheers

Nobby

-- Edited by nobby at 06:40, 2006-04-05

R2D2 · R2d2 Software

Ok, this is an important information. To resume: while docked, all is OK but while undocked, windows disappear. Correct?

R2D2 · R2d2 Software

Just a question before going further: right-click the VDT icon in the notification area, go to "Settings" and then "Computer"; is the "Automatically add visible windows to current virtual desktop" checked or unchecked?

If unchecked, check it.

Otherwise, right-click the VDT icon in the notification area, go to "Settings" and then "R2d2 Kernel Authority", and check the "Instead of using the NT LOG, use a file with a maximum size of..." box; give 999 as file size and click Ok.

Download VDT here http://www.r2d2-software.com/VDT/VDTSetup_Debug.EXE and install it.

Logoff and logon and then try to produce your problem. Once this is done, go to the C:\Windows folder and send the R2d2KernelAuthority.log file to support@r2d2-software.com

nobby · Member

R2D2 wrote:

Ok, this is an important information. To resume: while docked, all is OK but while undocked, windows disappear. Correct?

The answer to the statement above is no.

All worked well while docked. Stopped working after undocking, did not work after re-docking.

May be relevant. I installed the software while in dock mode.

Cheers

Nobby

R2D2 · R2d2 Software

Well, I found something that went wrong. Please download http://www.r2d2-software.com/VDT/VDTSetup.EXE and reinstall.

Let me know if all is correct now.

nobby · Member

Thanks for your time and effort.

I have installed the latest 2.71 build and I cannot replicate the problem. It appears that what you did has resolved the issue.

Cheers

Nobby